Privacy Policy

1. Introduction

MarbleWavePoint ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy details our practices regarding the collection, use, and protection of your data when you visit our website marblewavepoint.xyz or use our yacht charter services.

Your agreement to the terms outlined in this policy is confirmed by your use of our services. We ensure compliance with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

Personal details are gathered from you when you willingly engage with us to:

• Reserve a yacht charter
• Reach out to us through our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Take part in surveys or promotional activities

The gathered details may encompass:

• Your name and contact details (email, telephone, and residence)
• Financial details (safely processed through outside providers)
• Preferences and specifications for yacht chartering
• Contact information for emergencys
• Food preferences or health-related information (if provided)

2.2 Automatically Collected Information

Data about your device and browsing activities is constantly collected when our website is accessed:

• Your IP address and locational data
• Your internet browser’s type and version
• Precise pages you have visited and the duration spent on our site
• Websites that directed you to ours
• Specific device characteristics (type, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and comparable tracking technologies are employed to refine your experience on our website. They are imperative to help us:

• Store your chosen settings
• Assess the website's use and performance
• Offer personalized content
• Upgrade our services

Your preferences for cookies can be managed through your browser options or our cookie consent notice.

3. How We Use Your Information

The data we gather is utilized for several purposes:

• Service Delivery: To accomplish the provision of yacht charter services, handle reservations, and correspond regarding your bookings
• Customer Support: To handle your queries and to offer support when needed
• Payment Processing: To oversee transactions and handle billing issues
• Safety and Security: To protect against fraudulent activities and to ensure the secure provision of our services
• Marketing: To send out marketing materials and updates upon your consent
• Website Improvement: To track site engagement patterns and to enhance website operations
• Legal Compliance: To adhere to legal obligations and regulatory standards

4. Information Sharing and Disclosure

We never sell, exchange, or lease your personal details to unrelated parties. Your information might be shared under these circumstances:

4.1 Service Providers

We may divulge information with trusted external contractors who facilitate us with: secure transaction processing; website support and upkeep; electronic marketing; data analytics and performance tracking; and assistance for our customers.

4.2 Legal Requirements

Disclosure of your data may be mandated by legal authority, or in response to judicial procedures, court orders, critical occurrences, or inquiries into possible fraudulent or illicit acts.

4.3 Business Transfers

Your data may be a part of the assets transferred during mergers, acquisitions, or divestitures of company holdings.

5. Data Security

To secure your personal information from unpermitted entry, altering, expose, or erasure, we enforce suitable technological and organizational protocols. These include encryption practices, secure server use, access management, consistent evaluations, and workforce education.

However, we note that no form of digital transmission or storage system is impervious. Therefore, we cannot warrant absolute security of your data.

6. Data Retention

We preserve your personal details solely as needed for completing the purposes for which it has been collected or in accordance with legal mandates. Typical retention periods are:

• Charter reservations: 7 years for tax and legal reasons
• Marketing communications: until you choose to opt-out or delete
• Website analytics: 26 months
• Customer support: 3 years following your last interaction

7. Your Rights and Choices

These rights encompass the ability to access, correct, eliminate (with legal restrictions), transfer, withdraw from marketing, and control cookies. To act on these rights, reach out to us through the provided contact information.

8. Third-Party Services

8.1 Google Analytics

Our site usage is analyzed with the aid of Google Analytics. You can opt-out through Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may have links to social media platforms with their individual privacy notices.

8.3 Payment Processors

All payments are conducted by third-party processors adhering to PCI DSS standards.

9. International Data Transfers

Your data might be transferred and processed in territories beyond France. We ensure appropriate safeguards are applied in line with relevant privacy laws.

10. Children’s Privacy

We do not target children under the age of 13 with our services, nor do we intentionally gather their information. If you suspect that we have unintentionally collected data from a minor, please get in touch with us straight away.

11. Changes to This Privacy Policy

Adjustments to this Privacy Policy may be made to reflect shifts in our procedures or legislated needs. Announcements will be made by posting an updated version, by electronic mail to registered users, or through a notification on our website. Continued use of our services after the effective date is taken as acceptance of the revised policy.

12. Contact Information

If you have inquiries regarding this Privacy Policy or our handling of data, please connect with us:

13. Compliance with Google Ads User Consent Policy

We abide by Google Ads user consent policies, and cookie/tracking preferences can always be amended within our cookie settings.